1. Who We Are
Thermova Ltd is the data controller for personal data collected via this website. Company number: 17135215. Registered address: Harbury, 33 Derby Road, Poulton-le-Fylde, FY6 7AF, England.
If you have questions about how we handle your data, contact us at info@thermova.uk or +44 7976 015890.
2. Data We Collect
We may collect the following categories of personal data:
- Contact details — name, email address, phone number
- Property details — address, postcode, property type, current heating system
- Enquiry preferences — service interest (heat pump, solar, battery), preferred callback date and time
- Technical and usage data — IP address, browser type, pages visited, referral source, collected via Google Analytics cookies
We do not knowingly collect data from anyone under 18.
3. How We Use Your Data
- To respond to your enquiry and book a free home assessment
- To provide quotes, arrange surveys, and co-ordinate installation referrals
- To send marketing communications about our services — only where you have provided explicit consent
- To improve our website and understand how visitors use it (analytics)
- To comply with our legal and regulatory obligations
4. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR Article 6:
- Contract / pre-contractual steps — processing your enquiry or booking an assessment at your request
- Legitimate interests — improving our services and website, fraud prevention, and internal analytics where this does not override your rights
- Consent — sending marketing emails or SMS; you may withdraw consent at any time
- Legal obligation — complying with applicable UK law
5. Data Retention
We keep enquiry and lead data for up to 3 years from the date of collection, or longer if we enter into a contractual relationship with you. Analytics data is retained in accordance with Google Analytics default settings (14 months for user and event data).
You may request deletion at any time — see Section 7.
6. Third Parties We Share Data With
- Supabase — our cloud database and serverless function platform, used to store enquiry submissions. Supabase is hosted in the EU. See supabase.com/privacy.
- Google Analytics (Google LLC) — website usage analytics. Data may be transferred to the USA under Standard Contractual Clauses. See Google's privacy policy.
- Email service providers — we may use transactional email services to send you confirmations of enquiries.
We do not sell your personal data to third parties.
7. Your Rights Under UK GDPR
You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure ("right to be forgotten") — ask us to delete your data where there is no compelling reason to keep it
- Restriction — ask us to limit how we process your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests, including direct marketing
- Withdraw consent — at any time, for processing based on consent
To exercise any right, email info@thermova.uk. We will respond within 30 days.
8. Cookies
We use cookies on this website. For full details, see our Cookie Policy.
9. How to Complain
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance.
11. Contact
Thermova Ltd
Harbury, 33 Derby Road, Poulton-le-Fylde, FY6 7AF
info@thermova.uk
+44 7976 015890